What's your service desk challenge?

Our customers trust us to help them tackle their service desk and IT problems, can we help you?

Replace my service desk . . .

Do you need a service desk that's faster and more responsive? Do you need one suitable for use on mobile devices? Perhaps you need to reduce support costs? Or are you looking for a solution that supports enterprise service management or DevOps? Richmond is flexible and powerful enough - whatever your challenge.

Get better support from my service desk provider . . .

Does your current service desk provider force you to use an outdated FAQ or call a contact centre on the other side of the world? We don’t force you to speak to call centre agents who read from a script. In fact, we don’t have a call centre at all. We do however employ people who understand your service desk challenges and know our products inside out. They just happen to pick up the phone. Call us and we help.

Improve automation/self-service/customer service . . .

You want to automate the mundane IT support tasks and provide 24/7 support? Not only do we have the best self-service portal available, our workflow tools let you build your own support webpages. No coding knowledge is required. It's a revolutionary approach to customer service that will revolutionise your service desk.

Digital transformation and more flexible IT . . .

Many service desk tools are incapable of fitting into the fast and fluid way of running IT. Richmond ServiceDesk is different: it was coded to let your team operate the way that's best for them. So whether it's agile, Lean, DevOps or another approach, we help rather than hinder how you work .

Improve my service desk efficiency . . .

Richmond ServiceDesk is so fast and comprehensive that customers immediately improve their efficiency. Added to that, we have the best self-service portal available, reducing costs further. Plus our unique licencing means your costs are always fair, without any nasty hidden charges.

Remote support of customers and devices . . .

To support the mobile workforce and dispersed IT, you need tools that are themselves mobile and adapatable. Our tools are inherently mobile friendly, while our remote support tools are powerful and fully integrated into the service desk. It means IT support is consistently brilliant - regardless of user location.

Got a different challenge? Use the chat box to speak to us now, or book a demo and we'll show you how to use our solutions to solve your problems.