Richmond ServiceDesk version 14

Everything you need to deliver excellent customer service

We have great technology and always look for opportunities to add more value.

The latest version of Richmond ServiceDesk brings new dashboard reporting which provides a real time visualisation of your data that you can share with users and export to PDF.

v14 includes many other features such as a new customer portal account management module and new dynamic configuration item picker

We have a long and successful history of product releases highlighted by the matrix below showing major features we’ve added in recent years. 

Upgrading to the latest version of Richmond is easy and all versions listed below are forward compatible. To upgrade your version, please visit the customer zone.

New Service Desk Features added in Recent Versions

Feature grid 1.png