Richmond solutions for IT teams


Richmond for ITSM

Streamline your IT support with super-fast logging, prioritisation and escalation of tasks, intelligent problem management and centralised control of your entire IT asset catalogue. Automate routine support tasks, maximise in-the-field productivity for your IT technicians, rectify IT issues remotely and promote proactive customer self-service.


Richmond for Facilities Management

Manage all your facilities services with easy-to-use planners, templates and a configurable database of customers, contracts and assets. Stay on top of everyday tasks, shorten service response times and improve monitoring of reoccurring issues and SLAs. Boost customer satisfaction by encouraging customers to register issues and find answers using our self-service portal. 

Richmond for HR

Modernise your HR service management by shifting focus from mundane admin processes to employee relations, morale and retention. Respond quicker, more consistently and more securely to employee issues, identify patterns affecting employee satisfaction and increase employee engagement and communication.


Richmond for Education

Deliver superior, hassle-free campus experiences to students, faculty and staff. Provide streamlined incident management to all users and save time by automating routine requests. Offer 24/7 support, faster resolution of problems and know where all of your assets are, how they are being used and when they are due for renewal at all times.