Servicedesk Mobile client

ServiceDesk Mobile Client

Enterprise-grade service management. On a mobile device.

Richmond ServiceDesk is already the fastest, most powerful, most comprehensive service management tool available. With Richmond ServiceDesk v13 we've made this incredibly powerful tool available on a mobile device. 

Introducing all-new ServiceDesk Mobile Client

For the ultimate in flexibility, ServiceDesk Mobile Client makes your service desk application available for quick access on your smartphone or tablet, allowing you and your teams to browse, add, update and manage tickets while on the move.

The new Mobile Client allows support agents to access incidents, service requests and other ticket types from any internet-enabled smartphone device. Using the latest mobile website technology, the Richmond ServiceDesk Mobile Client is immediately available as part of v13 and avoids the need to download or update device-specific mobile applications. 

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Capable. And compatible

With ServiceDesk Mobile Client, compatibility across multiple mobile platforms is assured and adding new users couldn’t be easier. 

Zero Downloads: ServiceDesk Mobile connects to the main ServiceDesk system via URL and re-sizes the interface to the device screen resolution. This eliminates conflicts and the possibility of incorrect records. 

Zero Configuration: Functionality, visibility and permissions are inherited from predefined user and view rights – it really is as simple as that! 

With no applications to install or update, Richmond ServiceDesk Mobile is highly cost-effective to maintain and contains all the features that you need for fast and successful ticket management. 

Richmond ServiceDesk Mobile has been specifically designed for ease of use, and Richmond users familiar with Incident management techniques will find using the mobile client totally intuitive.