Support any user, PC or device. Anywhere.
richremote: remote support made easy
richremote provides extremely fast and secure access to any device, anywhere, allowing you to provide remote support the moment it’s needed.
For more information and to request your FREE TRIAL please visit the richremote portal.
Bring your problems to the solution.
richremote provides true cross-platform support, which allows you to securely connect to desktop, server, mobile and embedded devices running Windows, Mac, Android and Windows CE.
richremote fully supports Mobile Device Management enabling IT support teams to access geographically distributed IoT devices such as security cameras, transmitters, healthcare tech and infotainment systems.
Remote support that’s 30 years in the making
Developed over 30 years by our technology partner WiseMo, richremote gives our customers enterprise-grade remote support capabilities. This means they have full visibility and control over traditional and mobile IT directly from the service desk.
richremote allows the guest user to:
Initiate remote control and support session
Trigger an inventory scan
Perform a number of remote management display functions
Why IT support teams love richremote
Significant reduction in IT incident resolution times
Improved customer satisfaction because of higher first time resolution rates
Lower support costs as staff are able to stay productive at their desks rather than visiting customers
richremote means these sessions work as seamlessly as supporting a device you're sat in front of. And because it’s part of the comprehensive richdesk service desk and IT support platform, it is plugged directly into the resources and systems your IT support teams use everyday. It’s seamless and invaluable - richremote is remote support made easy.