Customer service portal

24/7 support for the 24/7 generation

Customer support is moving online. Automating your customer service with an online portal gives your external customers and colleagues instant access to help, while drastically reducing the volume of 'routine' yet laborious support queries.

See how quickly you can build your own Customer Service Portal (CSP) using our unique portal builder. Powered by our CSP Workflow engine, a drag-and-drop interface lets you create automated customer support pages in minutes without any coding, allowing your customer support teams to use their time improving the customer experience.

By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.
— Gartner
 You are in control of your customer service portal 

You are in control of your customer service portal 

Build-your-own support portal
Richmond CSP gives you control of the entire portal. You can design the homepage, create workflows and forms, upload images, create notifications, log incidents, and much more, all with the easy to use drag and drop interface.

 
 Build your customer support portal with drag-and-drop - no coding required

Build your customer support portal with drag-and-drop - no coding required

Your customer portal, your style
It's not just the functionality, you have full control of the look of your portal. Create themes to suit your branding, upload your logos and banner, change fonts, create colour schemes, customise menus, and upload your own clickable panels to create a professional customer portal. You can even create multiple profiles, so if you’re an MSP, each customer can have their own branding.

 
 You can manage every element of the support process

You can manage every element of the support process

Seamless customer support with workflows
Build your own workflows with our easy to use workflow designer, create pages and capture user information via the following controls:

  • Text fields
  • Decisions
  • Panels
  • Buttons
  • Hyperlinks
  • Date fields
  • Pick lists
  • Asset selection tool
  • Custom HTML
 
 Your service desk can track the customer journey - from start to conclusion 

Your service desk can track the customer journey - from start to conclusion 

Follow the customer journey
Customers sometimes get lost or fail to find the answers they need. With Richmond CSP, the journey is recorded in real time, meaning your analysts and support staff have a complete view.

 
Incident logging.png

Intelligent incident logging
You can define how customers log incidents by creating variables. This allows the incident to be prioritised, categorised and assigned depending on the user input.

 
 Give your customers get support wherever they are

Give your customers get support wherever they are

How responsive? Mobile responsive
However much you alter and customise it, your customer service portal will be responsive by default, so it will look just as amazing and work beautifully on any mobile device.

Why use Richmond CSP?

Improve service levels . . .

Give customers instant access to the latest support documents and solutions with self service.

Cost-effective IT support . . .

Improve efficiency and reduce costs by offering 24/7 support without additional resources.

Easy to use . . .

No coding skills required - add knowledge articles and support resources in minutes.

Experience Richmond Customer Service Portal for yourself