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richdesk: the ultimate suite of
service desk and IT support tools

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We have dedicated ourselves to building and developing a suite of products focused solely on helping you improve the IT support you offer customers. This laser-focus means that richdesk is dedicated to IT service and customer support, with no distractions, no unnecessary clutter and no need for paid for bolt-ons to perform support tasks. Because giving your teams the right tools lets them put customers first.

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richhelp: the heart of your IT support operation

Our help desk application sits at the core of our suite. richhelp is the fastest, most user-friendly and feature-rich service desk tool available. It lets you manage your incidents, problems and changes from one place and works seamlessly on mobile devices. Reporting is also simple to use, meaning your service desk and support teams have control and visibility at all times.

richportal: let customers help themselves

Our customer service portal is the breakthrough that IT support teams have been waiting for. It’s a drag and drop interface that allows you to create and edit support workflows in minutes - no coding required.

With full customisation of lock and feel, you can build the portal (or portals) which match your organisation, giving customers access to instant, 24/7 support and incident logging, while also reducing the number of calls to the desk.

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richremote: IT fixes now available anywhere

Like self-service, remote support is an essential component for any effective IT service desk. With richremote, your support teams will have direct access available straight through the desk.

richremote lets IT support teams access any device, anywhere, at any time, and fix issues remotely. This reduces the expense and frustration of downtime, eliminates costly site visits and improves the customer experience.

richasset: you can’t manage what you can’t see

Visibility of IT assets is essential for IT support, yet many service desks don’t have this vital connection. With richassset, your teams have a complete view of the IT estate and how it relates to users. This means they can pinpoint issues specific to that customer and offer more accurate and more efficient fixes.

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richrmm: the ultimate control for Managed Service Providers

For organisations managing IT external to the business, Remote Monitoring and Management (RMM) tools are critical. By building RMM directly into richdesk, you are able to monitor and manage IT from any location, making richrmm the perfect solution for MSPs.

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