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Service desk tools built for education

richdesk education helps schools, colleges and universities cost-effectively manage and support IT.

During our 30 year history, we have proudly worked alongside a large number of incredible schools and higher education institutions from across the UK, helping them overcome their unique challenges.

Richdesk education: built for supporting IT in education

Richdesk education: built for supporting IT in education

With support for all ITIL processes, richdesk education is also FITS compatible, meaning it delivers all the functionality that educational institutions need.

Essential functionality for education customers
• Manage user requests and issues logged via any channel and any device.
• Know where all of your assets are, how they are being used and when they are due for renewal.
• And because richdesk education works on your browser, IT teams can work seamlessly on any device irrespective of their location.

Lower pricing, maximum value, for education sector
Value is critical in schools and this is why we’ve helped many educational institutions use richdesk education to manage other aspects of their business, such as facilities, without investing in additional technology. And to help even more, richdesk education brings the power of richdesk to education customers at our lowest rate. Please speak to us for more details on this exclusive pricing.

The team at richdesk education is very accommodating – regularly checking how we’re doing and making changes as our requirements alter. With richdesk education, we have more of a partnership than a straightforward business engagement.
— Charlie Bennett, Head of Service, Strictly Education

Why richdesk education is number one in education IT support

Want to learn more about richdesk education? Download the factsheet:

 

Portal: the ultimate in self-help . . .

The richportal is the perfect gateway for students and staff to log calls and access the latest IT support information, 24/7 and via any device. This means richdesk education offers an excellent customer experience, regardless of how or when students and staff contact you. And adding support knowledge is drag-and-drop process. No coding, no configuring, just build and edit your IT support knowledge base with a few clicks to ensure your customers receive the help they need.

Keep track of IT . . .

Receive notifications when contracts or equipment warranties are due or have expired. Send alerts when calls are logged against assets that are out of maintenance. Schedule issue lists for planned visits. Everything is centralised, tracked and accounted for within richdesk education – perfect for your busy institution..

Customers trust richdesk education . . .

With 30 years’ experience helping schools, colleges and universities solving their IT support challenges, richdesk is the leader in educational ITSM. Take a look at the list of distinguished educational institutions who trust us: – Barnsley College – Shrewsbury Colleges Group – East Surrey College – Epsom College – Gillotts School – The Kings School Canterbury – The Olympus Academy Trust – Wigmore School – Strictly Education – Brit School – Downington Area School District.