Support any device. Regardless of where it is. Or where you are.
Our integrated remote control software lets you support anything. Anywhere and anytime.
Richmond ServiceDesk is integrated with WiseMo, the flexible remote control application that lets you control and support any device from anywhere. As you'd expect it allows you to manage computers, servers, tablets, smartphones. But it also covers unattended IT assets: security cameras, transmitters, healthcare tech, infotainment systems. Whether your device is Windows, Android, Mac or iOS, as long as you have internet access or connection to your own network, you're good to go.
Save resources and boost service levels . . .
No more expensive offsite visits to reboot a server or reset a single device. No more expensive downtime. No more customer frustration. Just brilliant IT support everytime.
Visible, provable value . . .
Our remote support technology is available without start-up or cancellation fees. You pay for exactly what you need.
Quick to install . . .
You simply install and start using our remore support software, your IT estate is just a click away.
Remote IT support for service desk
Our integration with WiseMo offers Richmond ServiceDesk customers enterprise-grade remote support capabilities. This means they have full visibility and control over traditional and mobile IT directly from the desk.
But IT is now more than servers and PCs. The Internet of Things (IoT), cloud IT deployments and the need to tackle Mobile Device Management (MDM) mean that pressure to support more technology, over a growing geographical range, grows everyday. Our remote device support technologies mean this works as seamlessly as supporting a device which you're sat in front of.
We help with all your IT support challenges
•Mobile Device Management (MDM)
• Service Integration and Management (SIAM)
• Field service management
• Remote hardware support
• Internet of Things (IoT)