Richmond ServiceDesk v12 proves that IT-centric software can be feature rich and user-friendly according to an independent review carried out by Broadband-Testing.
Service desk staff saw their salaries increase by 7% this year as part of booming demand for talent in the technology sector.
Whether you’re reading this before around Christmas or early in the new year, it’s not to late to give the business exactly what it wants in 2018. And you can deliver it simply by sending an email as Eric Wright of Richmond Systems explains.
Commentators and technology providers are all very excited about Artificial Intelligence. Certainly, AI is an interesting concept which offers massive latent potential.
The latest version of Richmond ServiceDesk adds intelligence and customisation to further enforce its claim as the leading IT service and support platform.
The new reporting capabilities within Richmond ServiceDesk make it easier to export the wealth of data it holds to third-party reporting tool. Phil Hollingsworth explains why this is so useful for service desks.
Can you improve your self-service portal in one hour?
With the range of devices and services being used by the business expanding daily, IT asset management is becoming harder to centrally administer and manage. Here are the questions you should be asking to check your asset management tools are fit for purpose.
Organisations typically use multiple IT systems. But if the sprawl grows too large, it can have a dire impact on responsiveness, as well as causing a massive IT support headache. It may be time to press the reset button.
GDPR isn't just an issue for marketers. Service desks must learn how it will effect them before it comes into force next May,