Local authorities given £7.5m to develop shared digital solutions
Councils are being encouraged to work together to solve technology problems as part go a funding initiative local government minister Rishi Sunak.
Local public service providers will bid for their share of £7.5 million technology development pot, with preference given to those developing services which can be shared between other councils.
“Digital doesn’t belong in the basement, it belongs in the boardroom. Whether it’s an app to report fly-tipping, or slick online services to pay your council tax, many local authorities are at the forefront of digital innovation. But there’s much more to do. Digital doesn’t belong in the basement, it belongs in the boardroom.”
In addition to the funding, the government has pledged to develop leadership training courses. These will teach senior managers the technical and leadership skills needed to improve digital services. Service providers looking to provide technologies are being urged to help local authorities reuse code and use common components.
The vision is to build a network of authorities tackling service delivery issues using practical digital solutions. This approach echoes our approach to technology. We’ve always championed the use of our ITSM tools for multiple purposes. Many of our customers use Richmond ServiceDesk to manage facilities, HR or assets, in addition to delivering IT support. Similarly, the practice of using the ServiceDesk to manage external customer service as well as IT support is growing in popularity. It’s an efficient way to work and we applaud this move by government to encourage a similar way of working.
Want to see how you can manage multiple services using one tool? Try the Richmond ServiceDesk demo now: