Richmond ServiceDesk review: “you don’t need to be an IT specialist to support a user base”
Richmond ServiceDesk v12 proves that IT-centric software can be feature-rich AND user-friendly according to an independent review carried out by Broadband-Testing.
Reviewer and author of the report, Steve Broadhead of Broadband-Testing, says the product combines the quality and functionality needed from enterprise-level software, with a user-friendly interface which means the common problem of unfriendly IT being created by IT people is avoided.
“For too long the world of IT created software by IT professionals for IT professionals. (Richmond) has effectively taken the IT out of service management, so you don’t need to be an IT specialist to successfully support a user base. Moreover, the structure means that the combination of a “plain English” approach to service and all-important prompts as to what input is required, take any guesswork out of the equation, massively reducing the possibility of expensive human error.”
The review also explains how the combination of simplicity and functionality has been extended to the Richmond Customer Service Portal. Steve explains that the promise of being able to create support portals in minutes, without coding, is real. “For years IT has been trying to develop a successful customer-facing element to its solutions, but all too often these have simply been too complex for the users. Richmond provides a fully customisable, no programming required, portal that is as easy to create as it is to use.”
You can read the full review, below, but in summary. “Richmond has really brought the long-held promises within the industry of bringing the benefits of automation, ease of use and minimising mistakes to the fore.”
To read the full review, please click here to download the pdf.