Announcing Richmond ServiceDesk v12

Reporting and customer service portal customisation lead list of new features in Richmond ServiceDesk v12 

Reporting and customer service portal customisation lead list of new features in Richmond ServiceDesk v12 

The latest version of Richmond ServiceDesk adds intelligence and customisation to further enforce its claim as the leading IT service and support platform.

We are delighted to announce the release of Richmond ServiceDesk v12 with a wealth of new features including a new Report Generator, new Customer Portal Page Designer, new Menu Designer, new visual Portal Panels and new User Input Recording.

There’s a whole lot more thanks to our continuous investment in development of feature-rich ITIL service and asset management software systems. Click here for a full list of features.

ServiceDesk V12 is perfect for accelerating your customer service strategy. High quality support is critical to keeping your customer’s business and it is no longer acceptable to use an outmoded “contact support” form. ServiceDesk v12 lets you create visual, interactive multi-page portals that respond with the same high quality of help and guidance that your customers get when they phone support. It's time get your processes and knowledge on-line! Click here to download the latest version.