WiseMo increases remote support speeds with new release
3 ways to improve your helpdesk customer experience
WiseMo has improved the speed and quality of its remote desktop software with a new iOS release.
5 steps to introduce remote IT support to your service desk
The customer experience is important to service desks which want to remain a crucial business asset. Here’s why your service desk customers customer service isn’t up to scratch.
Remote support keeps AIsleCom customers connected
Remote IT support is a powerful way to help mobile workers and staff in large premises. Here’s the 5 building blocks to delivering effective remote IT support.
How to support remote technology and remote workers
AIsleCom is a mobile carrier serving the Caribbean island of Grenada. Learn how remote support has improved customer service levels while slashing support costs.
Will ‘common components’ reduce IT spending?
Are you supporting technology dispersed across multiple locations? Does your service desk help workers scattered across the country? Eric Wright explains how to transform how you support remote technology.
Business demands IT value from spending
Sharing IT components is being touted as a solution to budget constraints, but Eric Wright warns that businesses need more than a strategy to reduce IT spending.
Will self-service make the service desk obsolete?
Technology investment is being led by services and software as businesses focus on uncovering IT value.
Consumers are rejecting call centres and helpdesks, preferring to search online for answers via self-service. Is the end nigh for your service desk?