The latest version of Richmond ServiceDesk adds intelligence and customisation to further enforce its claim as the leading IT service and support platform.
The new reporting capabilities within Richmond ServiceDesk make it easier to export the wealth of data it holds to third-party reporting tool. Phil Hollingsworth explains why this is so useful for service desks.
Can you improve your self-service portal in one hour?
With the range of devices and services being used by the business expanding daily, IT asset management is becoming harder to centrally administer and manage. Here are the questions you should be asking to check your asset management tools are fit for purpose.
Organisations typically use multiple IT systems. But if the sprawl grows too large, it can have a dire impact on responsiveness, as well as causing a massive IT support headache. It may be time to press the reset button.
GDPR isn't just an issue for marketers. Service desks must learn how it will effect them before it comes into force next May,
Is your service desk able to adapt to new ways of developing IT such as Agile and DevOps? Here's some advice to help you take a leading role in how IT is delivered into the business.
Prudent spending is vital for IT professionals but is there a tipping point when a reluctance to invest starts to cost the business more than it saves?
Self-service adoption rates for IT support are surprisingly poor. Here’s why the time is right to improve self-service to help your service desk enjoy dramatic improvements.
UK businesses will waste £37 billion on failed Agile IT projects during the next 12 months. Eric Wright explains why a perfectly good concept is being ruined by a familiar problem.