The customer experience is important to service desks which want to remain a crucial business asset. Here’s why your service desk customers customer service isn’t up to scratch.
AIsleCom is a mobile carrier serving the Caribbean island of Grenada. Learn how remote support has improved customer service levels while slashing support costs.
Are you supporting technology dispersed across multiple locations? Does your service desk help workers scattered across the country? Eric Wright explains how to transform how you support remote technology.
Sharing IT components is being touted as a solution to budget constraints, but Eric Wright warns that businesses need more than a strategy to reduce IT spending.
Technology investment is being led by services and software as businesses focus on uncovering IT value.