Consultancy services

Whatever your ITSM challenge, we've got the solution

Richmond Systems' consultants have decades of experience working within the ITSM industry. This means we can guarantee that your ServiceDesk installation meets your business requirements and adheres to industry best practise. Our services are cost-effective AND they deliver results. The objective is simple: ensure you fully realise the value of your investment in Richmond Systems. 

The correct tools + the correct advice = ITSM success

We have decades of experience helping organisations of all types and sizes solve their ITSM challenges.


Implementation services designed around you

Our consultants use their experience to understand your business and service needs, and translate this information into a blueprint for the design of your system. The process can involve face-to-face meetings, remote planning sessions, sample configurations, full technical installations, data import, training and documentation. When we design and configure your system you can rest assured that it will always be fully upgradable.  And more importantly, it will work the way you want to.

Unlock the potential of Richmond ServiceDesk

Don't change the way you work to suit a software tool. Work the way YOU want to work with Richmond. 

Richmond ServiceDesk is completely tailored for us because the team at Richmond have made the adjustments we need.
— Marco Facchin, Ocram IT

Richmond is a UK-company, the support is fantastic and everyone there is easy to talk to.
— Simon Eades, Wigmore School

Hassle-free upgrades

We have designed our technology to make the Richmond ServiceDesk upgrade process smooth and straightforward. Our upgrade service, which can be delivered on-site or via remote connection, ensures that upgrading customers get the most out of their new version by enabling and configuring new features, and providing targeted user training.

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Take advantage of the latest upgrades

At Richmond, we invest heavily in improving our products and our consultancy services make sure you gain the maximum benefits.


Your ITSM Health Check

Your help desk system is a critical business application, and like yourself, your car and your boiler, every now and then you should check that everything is working as it should be! The Richmond ServiceDesk health check investigates how you are currently using your system and identifies configuration changes that re-align your system to your business needs. This includes enabling those features that you hadn’t got round to using. A health check is quick, cost-effective and gives you the reassurance that you are making best use of the system. 

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Is your ITSM at full health?

A Richmond health check will show your strengths and weaknesses - and how to reach peak performance