Whatever your IT and customer support challenge, we've got the solution
Richmond Systems' consultants have decades of experience working within the ITSM industry. This means we can guarantee that your richdesk installation meets your business requirements and adheres to industry best practice. Our services are cost-effective AND they deliver results. The objective is simple: ensure you fully realise the value of your investment in Richmond Systems.
Implementation services designed around you
Our consultants use their experience to understand your business and service needs, and translate this information into a blueprint for the design of your system. The process can involve face-to-face meetings, remote planning sessions, sample configurations, full technical installations, data import, training and documentation. When we design and configure your system you can rest assured that it will always be fully upgradable. And more importantly, it will work the way you want to.
We have designed our technology to make the richdesk upgrade process smooth and straightforward. Our upgrade service, which can be delivered on-site or via remote connection, ensures that upgrading customers get the most out of their new version by enabling and configuring new features, and providing targeted user training.
Your ITSM Health Check
Your help desk system is a critical business application, and like yourself, your car and your boiler, every now and then you should check that everything is working as it should be! The Richmond Systems health check investigates how you are currently using your system and identifies configuration changes that re-align your system to your business needs. This includes enabling those features that you hadn’t got round to using. A health check is quick, cost-effective and gives you the reassurance that you are making best use of the system.