IT for education

Built for IT education

Simply put, Richmond ServiceDesk is the fastest and most comprehensive ITSM software available to the education sector including schools, colleges and universities for IT and Facilities support. With support for all ITIL processes, Richmond ServiceDesk is also FITS compatible and delivers all the functionality that educational institutions need.

Manage user requests and issues logged via any channel and any device. Know where all of your assets are, how they are being used and when they are due for renewal.

Why Richmond ServiceDesk is number one in education IT support

Richmond Education

IT customer service - for everyone. . .

The Customer Service Portal is the perfect gateway for students and staff to log calls and access the latest IT support information, 24/7 and via any device. This means Richmond ServiceDesk offers an excellent customer experience, regardless of how or when students and staff contact you. And adding support knowledge is drag-and-drop process. No coding, no configuring, just build and edit your IT support knowledge base with a few clicks to ensure your customers receive the help they need.

Keep track of IT . . .

Receive notifications when contracts or equipment warranties are due or have expired. Send alerts when calls are logged against assets that are out of maintenance. Schedule issue lists for planned visits. Everything is centralised, tracked and accounted for within Richmond ServiceDesk – perfect for your busy institution..

Customers trust Richmond ServiceDesk . . .

With more than 25 years’ experience helping schools, colleges and universities solving their IT support challenges, Richmond Systems is the leader in educational ITSM. Take a look at the list of distinguished educational institutions who trust Richmond ServiceDesk: – Barnsley College – Shrewsbury Colleges Group – East Surrey College – Epsom College – Gillotts School – The Kings School Canterbury – The Olympus Academy Trust – Wigmore School – Strictly Education – Brit School – Downington Area School District.

Because the system is on-premise, our data isn’t held in the cloud so we know exactly where our information is. And if broadband goes down we are able to continue working – an important consideration with a rural school.
— Simon Eades, IT manager, Wigmore School
The team at Richmond is very accommodating – regularly checking how we’re doing and making changes as our requirements alter. With Richmond, we have more of a partnership than a straightforward business engagement.
— Charlie Bennett, Head of Service, Strictly Education