IT Asset management

Everything has its place. And its purpose.

Control all your assets with Richmond ServiceDesk

Control all your assets with Richmond ServiceDesk

With the number of devices and IT assets growing at an unprecedented rate, it is imperative that IT professionals are able maintain order. Unlike other IT support tools which require either a seperate module, or integration with third party technology, IT asset management is built directly into Richmond ServiceDesk.

Following well-defined ITIL processes, but flexible enough to be adapted to your exact service management requirements, Richmond ServiceDesk delivers perfectly integrated IT asset management.  This means you can manage each IT asset, assign incidents to device or user and see how every element of the IT estate is contributing at any given time. 

Richmond ServiceDesk has integrated features for IT asset management, including:

  • Active Directory synchronised contact and asset data import
  • Data import from any standard source
  • Supports “one-off” asset additions
  • Asset loans and tracking
  • Asset maintenance and notifications
  • Asset history for moves, additions and changes
  • Automatic asset ID assignment
  • Asset data security locking

Richmond ServiceDesk uses configuration item styles to store asset information.  These include alphanumeric, numeric, date, currency, hyperlink and asset ID. In addition, there are settings that control history, tracking, maintenance, locking (asset visibility), shortcuts and icon style. In other words, you display and search your asset management in the way that works best for you.


Active Directory data import

Richmond ServiceDesk will import from multiple Active Directory domains and will import computer and user organisational units. The data import is schedulable and manages updates and deletions from the Active Directory source. As items are imported ServiceDesk creates/updates the appropriate item (based on its style) and populates the data fields from the source Active Directory attributes.


“We sync kit as its assigned with Active Directory, then we can drag and drop the asset, whether it be phone or laptop etc., to the relevant person. This means it now takes one click on the individual’s name to see all the kit they are associated with.”
— Pete Worrall, EQL Solutions

Harness your auto discovery data

Include discovery data from external discovery tools

Include discovery data from external discovery tools

If you use an external discovery tools, for example, Microsoft SCCM, Richmond ServiceDesk can import and add to your asset database. Then there is an XDI (External Data Interface) that allows access to more asset details in ServiceDesk using views where data is read directly from the source database.


 

Different data source? No problem

Richmond ServiceDesk will import data from any OLEDB compatible data source, including CSV files. When items are imported, an appropriate item is created  based on its style. The data import has roll-back capability and can work with complex data structures to create parent and child relationships. Data imports are also schedulable, or can be used for one-off data population.


“Everything is logged and categorised within Richmond, so we can see exactly where ongoing issues are occurring.”
— Phil Ratcliffe, Strictly Education

Asset maintenance

Any item in the configuration database can be enabled for maintenance.  This allows you to record contractual information as well as specify a start date, reminder date and end date with automatic notifications when these dates are reached. This lets you manage:

• Warranties and upgrades of IT assets including hardware, software, PAT testing
• Contracts with third party suppliers
• Non-IT assets such as fire equipment, heating and cooling systems and alarm systems.

Notify and schedule crucial asset dates

Notify and schedule crucial asset dates