Everything has its place. And its purpose.
With the number of devices and IT assets growing at an unprecedented rate, it is imperative that IT professionals maintain order. Unlike other IT support tools which require either a separate module, or integration with third party technologies, asset management is built directly into Richmond ServiceDesk.
Following well-defined ITIL processes, but flexible enough to be adapted to your exact service management requirements, Richmond ServiceDesk delivers perfectly integrated IT asset management. This means you can manage each IT asset, assigning assets to users, incidents, problems, RFCs and services and see how every element of the IT estate is contributing at any given time.
Richmond ServiceDesk has integrated features for IT asset management, including:
Active Directory scheduled import and updates for organisational units, users and computers
Data import from any standard source
Supports “one-off” asset additions
Asset loans and tracking
Service Catalogue allowing many-to-many relationships
Asset maintenance and notifications
Asset history for moves, additions and changes
Automatic asset ID assignment and attachments
Asset data security locking
Asset customer visibility
Richmond ServiceDesk uses configuration item styles to store asset information. These include alphanumeric, numeric, date, currency, hyperlink and asset ID. In addition, there are settings that control history, tracking, maintenance, locking (asset visibility), shortcuts and icon style. In other words, you display and search your asset management in the way that works best for you.
Active Directory data import
Richmond ServiceDesk will import from multiple Active Directory domains and will import computer and user organisational units. The data import is schedulable and manages updates and deletions from the Active Directory source. As items are imported ServiceDesk creates/updates the appropriate item (based on its style) and populates the data fields from the source Active Directory attributes.
Harness your auto discovery data
If you use an external discovery tool, for example, Microsoft SCCM, Richmond ServiceDesk can import and add to your asset database. Then there is an XDI (External Data Interface) that allows access to more asset details in ServiceDesk using views where data is read directly from the source database.
Different data source? No problem
Richmond ServiceDesk will import data from any OLEDB compatible data source, including CSV files. When items are imported, an appropriate item is created based on its style. The data import has roll-back capability and can work with complex data structures to create parent and child relationships. Data imports are also schedulable, or can be used for one-off data population.
Any item in the configuration database can be enabled for maintenance. This allows you to record contractual information as well as specify a start date, reminder date and end date with automatic notifications when these dates are reached. This lets you manage:
• Warranties and upgrades of IT assets including hardware, software, PAT testing
• Contracts with third party suppliers
• Non-IT assets such as fire equipment, heating and cooling systems and alarm systems.