Facilities management

A well-oiled business machine

Are you looking for a remotely accessible system to manage work orders, incidents, contracts, preventative maintenance and other information about your facilities assets? Richmond ServiceDesk has it all covered. Read on to find out how easily you can take control of your business facilities.


Multi-level configurations

Configure navigator

A configuration database that supports multi-level organisational structures with templates for quickly adding new customers, contacts, assets and service agreements.


Never forget a thing

Reminders for maintenance

Notifications when contracts or equipment warranties are due or have expired. Alerts when calls are logged against assets that are out of maintenance. Scheduling of issue lists for planned visits.


Simple, fast issue logging

Create templates

Scheduling of planned preventative maintenance (PPM) activities and templates to record commonly occurring requests, tasks and issues.


Easy, meaningful reporting

Servicedesk reports

Pre-defined and customisable reports for support statistics, contractual information and performance against service agreements, by asset, by technician and by team.

Quick filtering of lists of request, activities and issues by asset and location through drag and drop onto a colour-coded interface.