Customer service portal

Boost service levels, reduce service costs

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The Richmond Customer Service Portal (CSP) technology allows ServiceDesk customers to build highly effective, automated IT support portals. Powered by our unique Workflow engine, the Richmond CSP requires no coding, allowing teams to create powerful IT support pages using drag and drop in minutes.  

Customers using the Customer Service Portal can log tickets, check the status of incidents and follow-up their queries with the service desk. They can also gain 24/7 access to support articles and documentation.  In turn, service desks see a reduction in incident volumes, helping them to reduce costs and provide more value by helping customers with more complex and strategic technical issues.

The end result? An improved customer experience, and a reduction in costs for service desks: the Customer Service Portal is the perfect compliment to Richmond ServiceDesk.

For years IT has been trying to develop a successful customer-facing element to its solutions, but all too often these have simply been too complex for the users. Richmond Customer Support Portal provides a fully customisable, no programming required, portal that is as easy to create as it is to use.
— Steve Broadhead, Broadband-Testing

Beautiful interface, beautifully simple

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Your customers will love using Customer Service Portal.  It is blazingly fast, intuitive, and mobile-friendly, allowing your customers to find exactly what they need within a few taps or clicks. Customers can also log their own tickets, check the status of fixes and discover the latest documentation and support info, from any device or PC. This ease of accessing crucial IT support information is what makes the Customer Service Portal within Richmond ServiceDesk the perfect way for your organisations to reap the benefits of self-service.

Self-service - with no coding required

Adding knowledge and IT support documentation to the Customer Service Portal is simple. Thanks to the drag and drop Workflow functionality, service providers can add/remove and edit content in minutes. A visual map of the customer journey means that service managers can track, predict and alter the path customers follow through the portal. Added together, the end result is a self-service portal that is simple to build and manage, and immensely valuable.

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Mobile freindly

Improve service levels . . .

Give customers instant access to the latest support documents and solutions with self service.

Cost-effective IT support . . .

Improve efficiency and reduce costs by offering 24/7 support without additional resources.

Easy to use . . .

No coding skills required - add knowledge articles and support resources in minutes.

Customer Service Portal: unleash the power of IT self-service