Pall-Ex has been providing palletised freight distribution across the UK since 1996. It’s success is built on first-class service meaning that IT responsiveness and quality are of paramount importance. This case study explains why working with Richmond ServiceDesk has enabled Pall-Ex to maintain its reputation for service excellence.
Pre-employment company EQL Solutions needed a system which organised tickets and matched assets with customers. It found the ideal solution in Richmond ServiceDesk, but then discovered it was capable of much more.
Service desk software sometimes forces businesses to work a certain way to suit its processes, but in Richmond ServiceDesk, Ocram IT found a solution which gave the freedom and flexibility to underpin its support operation.