We believe that service professionals today face unprecedented challenges and opportunities.
This is why we design our software and services from extensive real-world experience – outside, in.
We deliver specific solutions for all types of service team and support them at every stage of their journey to ensure they deliver service excellence.
Apart from the technical superiority and usability of Richmond ServiceDesk, developed and managed by the most experienced team in the market, we genuinely care about our customers and relish their success.
Our core values are honesty, integrity, openness and truth. So, our customers can be assured that we are in it for the long term and will always be on your side, your ally and trusted partner so that you can keep ahead of the game.
Our customers tell us that we are the only team that truly understands their service issues and needs.
We help you wow your customers
No one has been ensuring that support teams provide service excellence for longer than Richmond.
Back in the 1980’s our founders got together to develop and deliver innovative software to enable help desk teams to tackle the burgeoning PC & network support market. We've been doing it ever since.
Today we have the unique ability to support and guide service leaders through the complexity and challenges of supporting current & future technology.
Those who work closely with us simply know us as the one place they can go to ensure that their support team excels and thrives and that our team is always there for them, irrespective.
We’re techies you can talk to
With certifications in ITIL, MCP, MCSD and Prince 2, our experts are fully capable when it comes to software development, ITSM best practice, and project management. But just because we’re fluent in the language of technology doesn’t mean we’re going to bore/confuse you with all the details. After all, how our software works is not important. What our software can do for you is.
And we move quickly too
The technological world is changing at a breakneck pace, but we’re rolling with it. Our solutions evolve quickly to meet changing requirements and priorities. So, if there’s something specific you need, let us know. We can probably build it for you.