Hi! We’re Richmond

Let’s cut to the chase. Your organisation deserves better. Better software, better support, better experiences. So do your customers. You need speed, flexibility, visibility, customisability AND unwavering support from a dedicated team of techies who know their stuff and yours. That’s us. That’s Richmond.


We help you wow your customers

At Richmond Systems, we believe that great customer service is the be-all and end-all. That’s why our help desk software puts your customers at the heart of everything. It empowers you to deliver more satisfying customer experiences by making your service management smarter and less laborious. It also makes your customers more inclined to help themselves, thanks to levels of customisability and user-friendliness you simply won’t find elsewhere.


We’re techies you can talk to

With certifications in ITIL, MCP, MCSD and Prince 2, our experts are fully capable when it comes to software development, ITSM best practice, and project management. But just because we’re fluent in the language of technology doesn’t mean we’re going to bore/confuse you with all the details. After all, how our software works is not important. What our software can do for you is.

And we move quickly too

The technological world is changing at a breakneck pace, but we’re rolling with it. Our solutions evolve quickly to meet changing requirements and priorities. So, if there’s something specific you need, let us know. We can probably build it for you.