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Customer support Richmond Support+ Consultancy services
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The service desk everyone wants

Our help desk software is so fast, flexible and user-friendly you and your customers won’t just need to use it. You’ll want to use it.

What's your challenge?

I need a new service desk

I need a service desk that’s faster and easier to use, works on mobile devices, and supports ITIL, DevOps, Agile and other service management approaches.

I need to improve efficiency

I need to empower mobile technicians to work faster and smarter. I need to save on admin costs by managing assets and tickets in one place.

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I need to save time

I need to reduce the number of customer tickets and update requests by automating routine support tasks and helping customers help themselves.

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I need more flexible service desk software

I need software that doesn’t force everybody to work a certain way. I need software that fits my business requirements and can adapt when those requirements change. 

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I need to support my customers better

I need to make it quicker and easier for customers to get the help they need. I need to make the customer experience more seamless, more consistent and more satisfying.

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I need better support from my provider

I need to avoid outdated FAQs and call centres on the other side of the world. I need more personable support from a UK-based team that knows the product and my industry inside out. 

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With Richmond you can

Work faster
Quickly track incidents, determine problems and initiate changes in one fully integrated and optimised system. 

Work smarter
Increase ticket management efficiency, reduce incoming calls and requests, maximise in-the-field productivity and make asset maintenance more proactive.

Work anywhere
Manage incidents and requests on any connected device, access asset and customer information on the move, and pick up new jobs on site, reducing the need for repeat visits.

See everything
Get a better handle on your KPIs thanks to full visibility of every customer, asset, interaction and support ticket.

Amaze customers
Shorten response times, improve problem management and give customers more personalised and comprehensive support.

Get help fast
Phone, email or contact us directly through our client portal. Our lean, dedicated, UK-based team of Richmond experts is ready and willing to answer your questions.

 
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The Richmond impact

“Richmond ServiceDesk is clearly set up by people who have used a help desk. Richmond understands the business we’re in and this knowledge shines through when using ServiceDesk.”
— Chris Jackson, WRS Systems

Useful stuff

Find the latest service desk news, tips and tricks on our blog.

Blog
Local authorities given £7.5m to develop shared digital solutions

Councils are being encouraged to work together to solve technology problems as part go a funding initiative local government minister Rishi Sunak.

Read More →
What’s the fastest way to improve your customer service?

Service desks must improve the customer experience they deliver to retain their relevance and deliver value to the business. But what's the fastest way to improve customer service?

Read More →
3 steps to make your customer support automation thrive

Gartner says that by 2020, customers will conduct 85% of their interactions without dealing with another human. How can you prepare yourself for this level of automation?

Read More →
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Interested?