Welcome to richdesk:
supporting customers, IT, and business success

Paying too much for your help desk and RMM software?

Can’t find a service desk solution without weak points?

Fed up with appalling service from your current supplier?

For IT support, service desk, customer support, facilities management and HR, richdesk covers everything you need.

And includes everything too, with UK-based support backed by 30 years of service desk experience.


richdesk is the hub for all your customer service and IT support activity. It includes all the functionality you need, and includes every module below as standard:

The service desk perfected: manage IT and customer support with ease

Our next generational customer support and self-service portal

Manage and support your IT and facilities assets from one application

Take control of PCs and devices to deliver a rapid fix




Managing service is complex enough. Make sure your support solution makes life easier


 Five reasons you should switch to richdesk

#1 Customer-driven service
Let customers find answers using the richdesk advanced workflow engine.

#2 100% visibility and accountability
Access your team and customer stats, dashboards, report generators and scheduled reports from one place.

#3 Support mobile working
Let service teams and customers seamlessly access the service desk from any device at any time without downloading anything.

#4 Support automation
Automate routine help desk tasks so your helpdesk team can focus on pro-actively helping customers.

#5 Confidence in your supplier
With thirty years of experience behind us we are demonstrably committed to service desk and a recognised leader in providing customer support solutions.


Some of our clients

Ready to try richdesk?