We develop the highest quality service desk software,


so that you can deliver the highest quality support.

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Introducing richdesk from Richmond Systems:
Service desk software as dedicated to customers as you are

In 35 years, we’ve learnt a lot about IT customer service and support. We’ve put this knowledge and experience into a service desk suite which gives IT support and customer service teams the tools they need to put customers first today. And in the future.




Everything we do is about helping our customers help their customers


For IT support, richdesk covers everything. And includes everything too.

Yes, there are customer-facing software tools that can be adapted to manage IT services and support. richdesk is designed specifically for IT service and support. Other tools offer the functionality you need - as paid-for bolt-ons. The richdesk suite includes everything you need to manage your customers from day one, without additional costs.


richdesk is the hub for all your IT service and support activity. It includes all the functionality you need, and includes every module below as standard:


The service desk perfected: manage IT and customers with ease

Our next generational customer support and self-service portal

Manage and support your IT assets from one application

Take control of PCs and devices to deliver a rapid fix



Managing IT is complex enough. Make sure your IT support solution makes life easier


 Five reasons you should switch to richdesk

#1 Customer-driven service
Let customers find answers using the richdesk advanced workflow engine.

#2 100% visibility and accountability
Access your team and customer stats, dashboards, report generators and scheduled reports from one place.

#3 Support mobile working
Let service teams and customers seamlessly access the service desk from any device at any time without downloading anything.

#4 Support automation
Automate routine help desk tasks so your helpdesk team can focus on pro-actively supporting helping customers.

#5 Confidence in your supplier
With thirty years of experience behind us we are demonstrably committed to service desk and a recognised leader in providing customer support solutions.


Some of our clients

Ready to try richdesk?